Good morning, bloglit!
I thought it would be fun to go over a couple of pieces of hate mail I've gotten from investigators recently. This first one is from Butch. He's been with the company for about a month. Butch ran a three day case and I had to send each of his reports back to him 4 or 5 times. This was beginning to get on my nerves a bit, so I sent him the below email. Little did I know he was such a sensitive man. (Please note that the comments in brackets reflect what I was thinking, not what I wrote.)
I need you to fix the neighborhood canvass. Again, I need a separate entry for each person that you approached. I need a description of the person, the residence, and what you asked them as well as their response. Please get this back to me before noon. [YOU WON'T] I should not have to ask you so many times. All you need to do is read the emails I send you and follow the instruction I give. [A MONKEY COULD DO THAT.]
Also, I think that you should reword the following report entry. It may be construed wrong.
"At 8:14 a.m., Investigator returns to residence and notes that Subject has a community driveway and the green Dodge Truck was most likely from the neighbors behind."
[THAT'S GOTTA HURT.]
And again, I need you to include both the report AND the expense sheet in the email. [YOU WON'T.]
I am learning, I can't read a manual and magically know how to write a perfect report. I think that it's pretty ridicoulous to expect a person to know how to do everything prefect.
Had I known that addresses and descriptions were necessary when no answers were forthcoming, I would have gotten them. [YES, IF ONLY I'D TOLD YOU 3 or 4 TIMES... OH, WAIT! I DID!]
I would understand you criticism if I had been doing this for a while and was consistently not getting things right. [IT'S BEEN A MONTH.] But frankly if this is the way I'm going to be treated I don't think I need to continue. [TIME TO REQUEST A NEW INVESTIGATOR IN COLORADO.]
I am very frustrated with being maligned. [BABY.] You may get new investigators that know everything when they first start but I'm not one of them. Your criticizing me for not knowing something I have never learned is a bit much.
What's frustrating is that I just started to feel like I was getting some of these things down, starting to get the feel of how to do things the best way, and then I get the email from you saying I basically suck.
[I MAY HAVE THOUGHT IT BUT I NEVER SAID IT.]